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Cisco Bug: CSCvi80603 - Sensor SFDC stuck waiting for snapshots, not receiving any user ip updates

Last Modified

May 09, 2018

Products (1)

  • Cisco Firepower Management Center

Known Affected Releases

6.1.0 6.2.0 6.2.1 6.2.2 6.2.3

Description (partial)

Symptom:
- Unknown users in connection events.
- User_ip_map file on the managed device not updated. 
- User_ip_map file timestamp on managed device is  few hours or few days behind the time stamp of same files on the Firepower Management Center.

Conditions:
Frequent connectivity and access issues between the Firepower Management Center and managed device while user/group files are being sent.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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