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Cisco Bug: CSCvi78886 - UCCX: Services stuck after SSH connectivity fails during COP/ES installation.

Last Modified

Jun 05, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.5(1) 11.6(1)

Description (partial)

This defect does not affect the customer's setup adversely.

Symptom:
Symptoms include:

1. Install status stuck at "Installing" for a very long time.
utils system upgrade status
Upgrade status: Installing
  Upgrade file: ciscouccx.1151SU1.ES.Rollback.cop
   Upgrade log: install_log_2018-04-02.21.38.09.log

2. Tailing the install file will show a service is stuck in STARTING state and the installation waiting for the service to come to a started state:
Service Manager is running
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Cisco Tomcat[STARTING] 
Service not yet in the requested state. Run 'utils service list' for the latest status
Waiting for CUIC to be INSERVICE to apply the language pack...
PLEASE DON'T INTERRUPT !!!
Restoring the CUIC Language Pack
Waiting for Finesse to be INSERVICE to apply the language pack...
PLEASE DON'T INTERRUPT !!!
Restoring the Finesse and CfAdmin Language Pack
cp: cannot stat `/root/finesse-lang-files/*': No such file or directory
cp: cannot stat `/root/finesse-cfadmin-lang-files/*': No such file or directory
Waiting for CiscoTomcat to be INSERVICE to apply the language pack...
PLEASE DON'T INTERRUPT !!!

Conditions:
This defect is hit when there is a loss in SSH connectivity to the CLI and a new session has to be initiated to regain access to the CLI.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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