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Cisco Bug: CSCvi77949 - SocialMiner Finesse email content body inconsistent (font, spacing, style)

Last Modified

May 09, 2018

Products (1)

  • Cisco SocialMiner

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
When the emails are sent from SocialMiner they appear to take on the formatting of the original received email. For example, Whatever the font was of the original email the reply font is the same. Sometimes the reply has a lot of space after a return and sometimes it looks fine. If the original email doesn't have any returns in it the returns are stripped from the reply and the customer receives it with all lines run together.

Conditions:
UCCX version: 11.6.1.10000-51
SM version: 11.6(1)-44

Emails received on Finesse and then reply back. The customer gets the content body inconsistent (font, spacing, style)
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Bug Details Include

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