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Cisco Bug: CSCvi74927 - UCM UI does not provide accurate SIP trunk status with OPTIONS ping keepalive failures

Last Modified

Jul 16, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(2.12901.1)

Description (partial)

Symptom:
CUCM WebPage for SIP Trunks do not reflect an accurate status for a scenario where:
1. Run on All Active Nodes is enabled on the SIP Trunk
2. OPTIONS ping keepalive is enabled on the SIP Profile
3. One or more nodes successfully complete an OPTIONS keepalive signaling exchange
4. One or more nodes fail the OPTIONS keepalive signaling exchange

In the scenario above you will see "Service Status: Full Status" when there are CUCM servers who have the CUCM Trunk down in the RIS DB as seen in the output of 'show risdb query sip'

Conditions:
all CUCM versions
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Bug Details Include

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  • Status
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