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Cisco Bug: CSCvi70849 - User gets "Unread messages" alert on Jabber for iPhone when on MRA

Last Modified

Sep 10, 2018

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases

11.5(1)

Description (partial) 

Symptom:
Need to add the following alert to the Jabber Alarms in our APNS Doc:

Description: An iOS Jabber client get the following message: Unread messages might be deleted from server due to timeout.  Please sign in Jabber to check unread messages.

Severity: ALERT_ALARM

Conditions:
-Jabber for iPhone running in the background
-User did not sign out of Jabber for iPhone before closing the application.

Related Community Discussions

<key>CSCvi70849</key> - User gets &quot;Unread messages&quot; alert on Jabber for iPhone when on MRA
We are hitting this bug as well and it is absolutely annoying to get this message 10-15 times or even more a day. At the moment, that is the main reason why our users didnt use Jabber at the iPhone. Does the low severity means that the error will not be fixed in the next few month?
Latest activity: Jun 14, 2018
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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