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Cisco Bug: CSCvi67452 - Phone prompts message"Ethernet must be ..." which has no cable connected when select Wi-Fi configure

Last Modified

Jun 12, 2018

Products (1)

  • Cisco IP Phone 8800 Series with Multiplatform Firmware

Known Affected Releases

11.1(2)

Description (partial)

Symptom:
Phone prompts message"Ethernet must be ..." which has no cable connected when select Wi-Fi configure

Conditions:
Reproduction Steps:
1. Power on the phone with a power adapter;
2. Phone has been registered on Broadsoft server through Wi-Fi connected;
3. Factory reset the phone;
4. Wait the phone reboot, and go to Information and settings->Network configuration->Wi-Fi configuration
5. Find prompt message "Ethernet must be disconnected to use Wi-Fi".
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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