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Cisco Bug: CSCvi65474 - Phone restart when continuously press softkey and keep in and out of the DDP microphone test menu

Last Modified

Apr 20, 2018

Products (1)

  • Cisco IP Phone 8800 Series with Multiplatform Firmware

Known Affected Releases

11.1(2)

Description (partial)

$$IGNORE

Symptom:
Phone will restart when continuously press softkey and keep in and out of the DDP microphone test menu

Conditions:
System Configuration:
===================
phone type: CP-8861-3PCC
phone load: sip88xx.11-1-2MPP-276dev.loads
register server: CRDC broadsoft

Reproduction Steps:
==================
1. Connect one KEM  to the phone
2. Plug the Cisco USB headset into the KEM USB port
3. Access the Cisco headset settings page and go to the Microphone Test menu
4. Press Playback softkey continuously and keep in and out of the menu
5. Remove the KEM and repeat steps

Result:
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After step 4,5,check the phone will restart
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