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Cisco Bug: CSCvi64256 - Finesse Agent Desktop freezes for 60 secs on Single Step Transfer request

Last Modified

Mar 28, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.5(1) 11.6(1)

Description (partial)

Finesse agent desktop freezes for ~60 secs at the point a Single Step Transfer request is made.

Network Blind Transfer callfow. PIM logs contain the following entry:
ProcessCSTARouteEnd: crossRefID=xxxx  ERROR-1015
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