Guest

Preview Tool

Cisco Bug: CSCvi64256 - Finesse agent desktop freezes for 60 secs on Single Step Transfer request

Last Modified

Sep 28, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.5(1) 11.6(1)

Description (partial)

Symptom:
Finesse agent desktop freezes for 60 secs on Single Step Transfer request

Conditions:
Network Blind Transfer
ProcessCSTARouteEnd: crossRefID=xxxx  ERROR-1015
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.