Preview Tool

Cisco Bug: CSCvi63511 - Spark Chat doesn't work in IDC as it gets stuck in redirect URL image and unable to load spark chat

Last Modified

Jun 25, 2018

Products (1)

  • Cisco IPICS PMC Client Software

Known Affected Releases


Description (partial)

IDC gets stuck in redirect URL image and unable to do spark chat

5.0.3 FCS build: Endpoints used are Android CIC 5.0.3 B39, iOS CIC 5.0.3 Build 5, R-IDC

1.	In server's admin options, Enable Spark Integration
2.	Configure Spark details and Spark IDs for all users
3.	Create a new channel and associate all users to this spark channel
4.	Login from 2 Android CICs, 2 iOS CICs and R-IDC , join spark channel and navigate to spark chat room screen 
5.	It will prompt to login to Spark with user ID and Password

IDC gets stuck in redirect URL  image screen and fails to load spark chat room to exchange messages.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.