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Cisco Bug: CSCvi63016 - "Formula editor" in Script Editor grayed out

Last Modified

May 28, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.5(1) 11.6(1)

Description (partial)

Symptom:
The Formula Editor button in "Queue to Skill Group" nodes is grayed out when viewing in the Browse, Monitoring or Quick Edit modes of the ICM Script Editor

The "Route Select" node also has this issue in Quick edit mode.

Conditions:
ICM 11.5(1) or 11.6(1) Script Editor, trying to look at Formula Editor while in browse or monitor mode.
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