Cisco Bug: CSCvi58811 - Consult Call Grid doesnt disappear from Finesse Desktop after agent clicks "END"
Jul 10, 2018
- Cisco Finesse
Known Affected Releases
Symptom: Agent clicks the End button in finesse. End Button Spins and results in "Operation time Out". The Call Dialog Grid does disappear and we can see duration increases Conditions: 1) Agents tries to END the Consult Call which he initiated and the Actual Customer Inbound Call disconnected 2) WRAP-UP Option marked as Required in Agent Desk Settings
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Bug Details Include
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