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Cisco Bug: CSCvi58811 - Consult Call Grid doesnt disappear from Finesse Desktop after agent clicks "END"

Last Modified

Dec 10, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases


Description (partial)

Agent clicks the End button in finesse. End Button Spins and results in "Operation time Out".
The Call Dialog Grid does disappear and we can see duration increases

1) Agents tries to END the Consult Call which he initiated and the Actual Customer Inbound Call disconnected
2) WRAP-UP Option marked as Required in Agent Desk Settings
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