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Cisco Bug: CSCvi58811 - Consult Call Grid doesnt disappear from Finesse Desktop after agent clicks "END"

Last Modified

Jul 10, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

11.5(1)ES3

Description (partial)

Symptom:
Agent clicks the End button in finesse. End Button Spins and results in "Operation time Out".
The Call Dialog Grid does disappear and we can see duration increases

Conditions:
1) Agents tries to END the Consult Call which he initiated and the Actual Customer Inbound Call disconnected
2) WRAP-UP Option marked as Required in Agent Desk Settings
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