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Cisco Bug: CSCvi55682 - USRM application WEBUI is getting Internal Server Error

Last Modified

Mar 21, 2018

Products (1)

  • Switched Digital Video

Known Affected Releases

vsrm-3.7.0

Description (partial)

Symptom:
Issue in 707P2 that can cause the Resource button to throw an "Internal Server Error"

Conditions:
[root@santtx-usrm-01 ~]# netstat |grep -i wait
tcp        0      0 24.174.144.169:36627        69.134.146.34:palace-6      TIME_WAIT
tcp        0      0 24.174.144.169:36335        69.134.61.59:palace-6       TIME_WAIT
getnameinfo failed
tcp        0      0 24.174.144.169:36324        69.134.61.59:palace-6       TIME_WAIT
getnameinfo failed
getnameinfo failed
getnameinfo failed
getnameinfo failed
tcp        0      0 24.174.144.169:43891        69.134.61.66:palace-6       TIME_WAIT
tcp        0      0 24.174.144.169:43899        69.134.61.66:palace-6       TIME_WAIT
tcp        0      0 24.174.144.169:43896        69.134.61.66:palace-6       TIME_WAIT
tcp        0      0 localhost.localdomain:9436  localhost.localdomain:53973 TIME_WAIT
tcp        0      0 [UNKNOWN]:http              [UNKNOWN]:45178             TIME_WAIT


[root@santtx-usrm-03 ~]# netstat |grep -i wait
tcp        0      0 localhost.localdomain:9436  localhost.localdomain:42340 TIME_WAIT
tcp        0      0 localhost.localdomain:9436  localhost.localdomain:42336 TIME_WAIT
tcp        0      0 localhost.localdomain:9436  localhost.localdomain:42338 TIME_WAIT
tcp        0      0 localhost.localdomain:9436  localhost.localdomain:42332 TIME_WAIT
tcp        0      0 localhost.localdomain:42334 localhost.localdomain:9436  TIME_WAIT
tcp        0      0 localhost.localdomain:9436  localhost.localdomain:42328 TIME_WAIT
tcp        0      0 localhost.localdomain:9436  localhost.localdomain:42330 TIME_WAIT
tcp        0      0 localhost.localdomain:60068 localhost.localdomain:http  TIME_WAIT
getnameinfo failed
getnameinfo failed
getnameinfo failed
tcp        0      0 santtx-usrm-03:http         [UNKNOWN]:39604             TIME_WAIT
tcp        0      0 localhost.localdomain:http  localhost.localdomain:60058 TIME_WAIT
tcp        0      0 localhost.localdomain:http  localhost.localdomain:60060 TIME_WAIT
tcp        0      0 localhost.localdomain:http  localhost.localdomain:60062 TIME_WAIT
tcp        0      0 localhost.localdomain:http  localhost.localdomain:60064 TIME_WAIT
tcp        0      0 localhost.localdomain:http  localhost.localdomain:60066 TIME_WAI


[root@santtx-usrm-05 ~]# netstat |grep -i wait
tcp        0      0 24.174.144.197:47732        69.134.168.108:palace-6     TIME_WAIT
tcp        0      0 24.174.144.197:34706        69.134.168.108:palace-6     TIME_WAIT
tcp        0      0 24.174.144.197:34711        69.134.168.108:palace-6     TIME_WAIT
tcp        0      0 24.174.144.197:57758        69.134.146.67:palace-6      TIME_WAIT
getnameinfo failed
getnameinfo failed
getnameinfo failed
getnameinfo failed
getnameinfo failed
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