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Cisco Bug: CSCvi53784 - Allow system defined ECC variables to be updated

Last Modified

Mar 20, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 11.5(1) 11.6(1)

Description (partial)

Symptom:
System Defined ECC variables do not update with the Update Call Variable Data REST API

Will see this in the webservices logs:
RUNTIME_ERROR: %[ERROR_DESCRIPTION=com.cisco.ccbu.finesse.cti.service.dialog.CCEDialogCtiService][exception=RuntimeException][noname=com.cisco.ccbu.finesse.api.exception.InvalidInputException]: Runtime error

Conditions:
Updating System Defined ECC Variables

Related Community Discussions

finesse 11.6 with UCCE - update call variable issue
Hi all, we are experiencing issue with CTI call variable issue from Finesse desktop. Updating of standard CallVariables1-10 and custom ECC variables working without any issue BUT we are not able to update customerAccountNumber and customerPhoneNumber variables from Finesse. These variables are normally used by dialer on outbound calls and we are able to update them without any issues from CTIOS desktop but not from finesse :-( When we tried to update them from Finesse, Finesse decline this due to ...
Latest activity: Mar 19, 2018
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  • Status
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