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Cisco Bug: CSCvi53420 - User/Group Download fails when same user is part of multiple groups with comma (,) in common name

Last Modified

May 21, 2019

Products (32)

  • Cisco Firepower Management Center
  • Cisco FirePOWER Appliance 8260
  • Cisco FirePOWER Appliance 8120
  • Cisco FirePOWER Appliance 8360
  • Cisco FirePOWER Appliance 7050
  • Cisco Firepower Management Center 2500
  • Cisco AMP 8150
  • Cisco FirePOWER Appliance 8350
  • Cisco AMP 7150
  • Cisco FirePOWER Appliance 8140
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Known Affected Releases 6.2.3 6.3.0

Description (partial)

User group download is failing with an error similar to the following:

Unable to download users/groups due to duplicate group common name: '<username>','Mailbox Access - Faculty of Arts\\\'' . Please rename it and retry download. || 2

A user is a member of multiple  groups having similar names that includes a special character.  

An example follows:

Mailbox Access - Faculty of Arts\, Media & Design Calendar
Mailbox Access - Faculty of Arts\, Media & Design - Pre-Buy

Special character  which is creating problem here is ,
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