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Cisco Bug: CSCvi50994 - UCCX: Using the Always Use Prime Line parameter in CUCM may cause issues with Agent State.

Last Modified

May 24, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
When agent receives a call the agent goes to Not Ready- Non-ACD-Offhook even though the Change Agent State to Not Ready when Agent Busy on Non ACD Line is disabled and when the call is finished the agent remains in Not-Ready state even the Automatic available option is enabled.

Conditions:
Always Use Prime Line parameter enabled on CUCM, and IPCC line being the first line.
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