Preview Tool

Cisco Bug: CSCvi49476 - [Documentation Improvement] - SMA cannot connect to the Cloud Threat Grid using Proxy Server

Last Modified

Apr 20, 2018

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases


Description (partial)

Customers are trying to connect to the Cisco Cloud Threat Grid using proxy, because the User guide states:

(Cloud File Analysis) Ensure That the Management Appliance Can Reach the File Analysis Server
In order to obtain File Analysis report details, the appliance must be able to connect to the File Analysis server over port 443. See details in Firewall Information

If your Cisco Content Security Management appliance does not have a direct connection to the internet, configure a proxy server for this traffic (See Upgrade and Update Settings.) If you have already configured the appliance to use a proxy to obtain upgrades and service updates, the existing settings are used.

If you use an HTTPS proxy, the proxy must not decrypt the traffic; use a pass-through mechanism for communications with the File Analysis server. The proxy server must trust the certificate from the Fire Analysis server, but need not provide its own certificate to the File Analysis server.

SMA is configured to get updates and upgrades via Proxy Server.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.