Preview Tool

Cisco Bug: CSCvi49366 - UC - "Unable to delete partition" error due to stuck reference in tbl_handler

Last Modified

Dec 14, 2018

Products (5)

  • Cisco Unity Connection
  • Cisco Unity Connection Locale Installer
  • Cisco Unity Connection Version 10.5
  • Cisco Unified Communications Manager Version 10.5
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases


Description (partial)

When a partition is deleted, an error can be displayed "Operation cannot be completed because the object is in use.  Unable to delete Partition".  

This specific scenario is caused when a user template gets created using the "Based on Template" option.  The new template gets created inheriting the partition of the source template selected.  However, the issue is introduced if the partition gets updated in the GUI on the new template.  The GUI reflects the new partition assignment, however tbl_handler in the DB is still stuck with the original partition objectid, thus preventing this partition from ever being deleted until manually corrected from the DB.

Seen in UC 10.5(2)SU4a

Steps To Reproduce :

1)	Create a User template say Test Template which has partition say TestPartition
2)	Create a new partition say baby and Assign baby to Test Template and press SAVE from CUCA
3)	Create one more user template "Demo Template" using the "Based on Template" option and select Test Template created in Step 2
4)	Go to Dial Plan>Partitions and delete Test Partition which is no longer in use as per above steps and the issue will be encountered
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.