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Cisco Bug: CSCvi25696 - N9k- Platform manager crash causing reboot

Last Modified

Aug 13, 2019

Products (48)

  • Cisco Nexus 9000 Series Switches
  • Cisco Nexus 9516 Switch
  • Cisco Nexus 3548 Switch
  • Cisco Nexus 3548-X Switch
  • Cisco Nexus 92304QC Switch
  • Cisco Nexus 3064 Switch
  • Cisco Nexus 31108TC-V Switch
  • Cisco Nexus 3132Q-V Switch
  • Cisco Nexus 9396PX Switch
  • Cisco Nexus 93108TC-FX Switch
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Known Affected Releases

7.0(3)I7(2)

Description (partial)

Symptom:
N9K-C93180YC-EX may crash and reboot

After reboot you will see:

N9K-C93180YC-EX# show cores
VDC  Module  Instance  Process-name     PID       Date(Year-Month-Day Time)
---  ------  --------  ---------------  --------  -------------------------
1    1       1         platform         30023     20xx-03-xx 14:42:58
1    1       1         platform         15186     20xx-03-xx 14:42:58

N9K-C93180YC-EX# sh system reset-reason 
----- reset reason for module 1 (from Supervisor in slot 1) ---

    Reason: Reset triggered due to HA policy of Reset
    Service: Platform Manager hap reset
    Version: 7.0(3)I7(2)

Conditions:
This symptom is observed when 
1. User mib walk ENTITY-MIB
2. System return transceiver error and the slowness of "show interface transceiver detail"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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