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Cisco Bug: CSCvi25666 - fetchaudio media file is not getting cleared from the PromptPlayer

Last Modified

Feb 20, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.5(1)

Description (partial)

Symptom:
The fetchaudio media file is not getting cleared from the PromptPlayer.

Conditions:
* The fetchaudiotimeout is 10s and fetchaudio wav file is ticktok.wav (+silence.wav).
* Before the fetchaudio node we have audio nodes which play various wav files (they get queued in the PromptPlayer) to force timeout.
* After the timeout VVB submits back to vxmlserver and then the subdialog returns to ICM correctly (CALL_RESULT).
* But when the ICM wants to play PM next (music.wav), VVB still has ticktok.wav in PromptPlayer and tries to play it.
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