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Cisco Bug: CSCvi25348 - Jabber uses proxy IP address for ldap directory integration

Last Modified

Oct 19, 2018

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

11.9(2)

Description (partial)

Symptom:
Jabber will take proxy IP address to connect to LDAP 

Customer had 127.0.0.1 as the HTTPS proxy server configured on the machine and jabber tries to connect to this IP instead of the LDAP server IP

[csf.netutils.ip] [csf::ip::ConnectionInformation::getConnectionInformationForHost] - hostname 'vip-annuaire-toip.srv-ib.ibp' port '389' timeout '5'
[csf.common.PolicySet] [csf::common::PolicySet::getPolicy] - Successfully found Policy with nature IP_FAMILY_PREFERENCE [DUAL_STACK]
2018-01-10 15:49:04,272 DEBUG [0x000021f8] [ls\src\ip\ConnectionInformation.cpp(317)] [csf.netutils.ip] [csf::ip::ConnectionInformation::getConnectionInformationForHost] - Result Success, localAddress 127.0.0.1, destinationAddress 127.0.0.1
2018-01-10 15:49:04,272 DEBUG [0x000021f8] [\src\main\person-ldap\LdapBinder.cpp(89)] [csf.person.ldap]

2018-01-10 15:49:05,274 DEBUG [0x000021f8] [erson-ldap\LdapServerInformation.cpp(55)] [csf.person.ldap.LdapServerInformation] [csf::person::ldap::LdapServerInformation::getServerType] - Getting the server type from the LDAP server...
2018-01-10 15:49:06,281 ERROR [0x000021f8] [rson-ldap\LdapServerInformation.cpp(182)] [csf.person.ldap.LdapServerInformation] [csf::person::ldap::LdapServerInformation::searchLdap] - Fetching the query failed with error code err: -1 - Can't contact LDAP server
2018-01-10 15:49:06,281 DEBUG [0x000021f8] [n\person-ldap\LdapConfiguration.cpp(509)] [csf.person] [csf::person::ldap::LdapConfiguration::updateServerType] - serverType = Unknown
2018-01-10 15:49:06,281 DEBUG [0x000021f8] [n\person-ldap\LdapDirectoryImpl.cpp(993)] [csf.person.ldap] 

Conditions:
When proxy is configured on the machine jabber will reach out to proxy for LDAP integration
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