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Cisco Bug: CSCvi25113 - Jabber for MAC does not detect .HEIC files as images

Last Modified

Mar 16, 2018

Products (1)

  • Cisco Jabber for Mac

Known Affected Releases

11.9(3)

Description (partial)

Symptom:
Images send from Jabber for IOS in .heic format are not detected by Jabber for MAC as image files, even though the same file is supported and detected by the MAC OS 10.13.3

This happens on both P2P file transfer and Group chat file transfer

Conditions:
.Heic files received in Jabber for MAC from jabber for Iphone are not detected as image. The file will not auto download and display preview like a normal .jpg or .png file.
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