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Cisco Bug: CSCvi24619 - Restrict Supervisors to pick the activity from exception queue which is in Activity_sub_type 4 or 5

Last Modified

Apr 08, 2019

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
ECE should restrict Supervisors to pick the activity from exception queue which is in temporary/permanently undeliverable state (Activity_sub_type 4 or 5).

Symptom: Agent without admin privilege get an CTI error while picking the activity.


Connection to the CTI server is no longer active or the connection timed out. This can occur in the following situations: 
1. The Listener instance is not able to connect to the CTI server. 
2. The activity for this operation is no longer queued in CCE

Conditions:
Agent pick the activities which are transferred from the supervisor taken from the exception queue with Activity_sub_type 4 or 5
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