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Cisco Bug: CSCvi24548 - Jabber for Windows: Chats history tab not updating presence info for users not in contact list

Last Modified

Nov 02, 2018

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

11.9(3)

Description (partial)

Symptom:
If User A and User B have not added each other to their contact lists, there is no persistent presence subscription between the two users.  This means they will rely on Ad-hoc Presence Subscriptions when using chat, etc (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/10_5_1/CUP0_BK_CE43108E_00_config-admin-guide-imp-105/CUP0_BK_CE43108E_00_config-admin-guide-imp-105_chapter_01100.html#CUP0_TK_C9A10ECA_00)

However, we are seeing a problem with the Chats history tab of J4W losing presence subscription to previous chat partners.  Example:

- User A and User B login to J4W. They do not have each other added to their contact lists, but they have chat history from prior logins
- Since the users are not added to their contact lists, they will rely on Ad-hoc Presence Subscriptions for any presence information
- User A goes to the Chats window and finds the previous chat with User B. Here it shows User B without a presence status (offline), which is expected behavior because there is no Ad-hoc Presence Subscription for User B yet.
- User A opens the previous chat with User B and sends a message. Now we see User B's presence status and an Ad-Hoc Presence Subscription is made. As long as the chat window remains open, any changes to User B's presence status is updated on User A's Jabber window, including the Chats window. This is expected
- Once User A closes the chat window, any updates to User B's presence status does NOT show on User A's Chats window. This is unexpected, because the Ad-hoc Presence Subscription should be kept active for some time

Conditions:
n/a
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