Guest

Preview Tool

Cisco Bug: CSCvi23087 - Phone will stunned when refresh im&p info Frequently during apply changes on website

Last Modified

Apr 20, 2018

Products (1)

  • Cisco IP Phone 7800 Series with Multiplatform Firmware

Known Affected Releases

11.1(2)

Description (partial)

Symptom:
Phone will stunned when refresh im&p info Frequently during apply changes on website

Conditions:
Setup:
===
1) Setting LDAP Account and Server info on phone web GUI
2) change IM&P user ID on phone and apply
3) before phone restart, refresh IM&P connection info frequently on LCD, Phone -> directory -> IM&P -> "back" button -> IM&P -> "back" button -> .... until phone website lose connection and phone do not restart.

OBSERVED:
=======
Phone web service stopped, extension not register anymore.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.