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Cisco Bug: CSCvi21402 - FIPPA agent, after ending call from customer,displayed err msg saying on phone err accessing Finesse

Last Modified

Jun 29, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

12.0(1)

Description (partial)

Issue is seen on both phones 8851 and 7821.

Symptom:
due to popup not able to perfrom another operation until close the popup.

Conditions:
1.Customer and FIPPA agent both are on call.
2.customer disconnected the call.
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