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Cisco Bug: CSCvi21387 - Call variables not getting updated properly in a conference call on Finesse agent desktop

Last Modified

Feb 25, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

11.6(1)

Description (partial)

Call variables not getting updated properly in a conference call on Finesse desktop (agent1 & agent2)

Symptom:
Call variables not getting updated properly in a conference call on Finesse desktop (agent1 & agent2)

Conditions:
Call variables not getting updated properly in a conference call on Finesse desktop (agent1 & agent2)

STEPS:

1. Customer calls contact center
2. Agent1 becomes ready & available
3. Customer & Agent1 are in session
4. Agent1 initiates consult conference to Route Point
5. Agent2 becomes ready & available.
6. Agent2 answers
7. Agent1 completes the conference.
8. Now Agent1 desktop doesn't display the call variables correctly (like who are all conference participants)
9. Even in Agent2's desktop it doesn't display the call variables correctly.

PFA the screenshots
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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