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Cisco Bug: CSCvi21046 - Customer is unable to view the wae-web-server process information in the GUI

Last Modified

May 17, 2018

Products (1)

  • Cisco MATE Collector

Known Affected Releases

6.4.10

Description (partial)

Symptom:
Customer is using 6.4.10 and they are not able to check the wae-web-server process information in the GUI.
 
Whereas in the CLI it is visible.
 
Process "wae-web-server" is running when I checked by wae-svcs-mon commands.
 
- "wae-svcs-mon summary" command output
-----------------------------------------------------
[wae@CA-GLMTS0001 ~]$ wae-svcs-mon summary
The Monit daemon 5.12.2 uptime: 6d 3h 56m
 
Process 'wae-web-server'            Running
(snip)
-----------------------------------------------------
 
- "wae-svcs-mon status" command output
-----------------------------------------------------
[wae@CA-GLMTS0001 ~]$ wae-svcs-mon status
The Monit daemon 5.12.2 uptime: 6d 4h 6m
 
Process 'wae-web-server'
  status                            Running
  monitoring status                 Monitored
  pid                               12740
  parent pid                        1
  uid                               500
  effective uid                     500
  gid                               500
  uptime                            3d 4h 22m
  children                          1
  memory                            2.4 GB
  memory total                      2.4 GB
  memory percent                    30.8%
  memory percent total              31.5%
  cpu percent                       1.9%
  cpu percent total                 1.9%
  data collected                    Thu, 22 Feb 2018 13:43:37
 
I am attaching the screenshot of the GUI here in this email.

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