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Cisco Bug: CSCvi20711 - auto-recovery MRA for non-credentials issue

Last Modified

Aug 11, 2019

Products (38)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8865
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 7941G
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Known Affected Releases

11.0(1) 12.5(1)

Description (partial)

During Expressway maintainence (e.g. reboot or Power-cycle) or unscheduled power-outage, phones in MRA mode will alert user to re-authenticate even though uid/pwd has not changed.

Symptom:
During Expressway maintainence (e.g. reboot or Power-cycle) or unscheduled power-outage, phones in MRA mode will alert user to re-authenticate even though uid/pwd has not changed.

Conditions:
Any temporary connectivity error between the IP Phone and Expressway-E.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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