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Cisco Bug: CSCvi13690 - UCCX 11.6(1) LiveData reports have error "Internal Server Error - Could not fetch report data: null"

Last Modified

Nov 11, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 11.6(1)
  • Cisco Unified Contact Center Express 11.6(1)

Known Affected Releases


Description (partial)

LiveData reports in CUIC on UCCX 11.6(1) return the error "Internal Server Error - Could not fetch report data: null". Finesse is unable to display LiveData.

1. Open a CUIC LiveData report (example: Voice CSQ Summary Report) in UCCX Publisher (master)
2. Restart MCVD service on UCCX Publisher and when all services are back up, periodically the error "Internal Server Error - Could not fetch report data: null" is seen.
3. Logs in MIVR/stderr.log:

PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [UCCXRTRApplication] in context with path [/realtime] threw exception
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(
                at org.apache.catalina.core.StandardWrapperValve.invoke(
                at org.apache.catalina.core.StandardContextValve.invoke(
                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(
                at org.apache.catalina.core.StandardHostValve.invoke(
                at org.apache.catalina.valves.ErrorReportValve.invoke(
                at org.apache.catalina.core.StandardEngineValve.invoke(
                at org.apache.catalina.connector.CoyoteAdapter.service(
                at org.apache.coyote.http11.Http11Processor.process(
                at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(
                at java.util.concurrent.ThreadPoolExecutor.runWorker(
                at java.util.concurrent.ThreadPoolExecutor$Worker.

Related Community Discussions

<key>CSCvi13690</key> - UCCX 11.6(1) LiveData reports have error &quot;Internal Server Error - Could not fetch report data null&quot;
When will the patch be released. I have tried the workarounds and still encounters this error message.
Latest activity: Apr 13, 2018
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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