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Cisco Bug: CSCvi13690 - UCCX 11.6(1) LiveData reports have error "Internal Server Error - Could not fetch report data: null"

Last Modified

Nov 11, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 11.6(1)
  • Cisco Unified Contact Center Express 11.6(1)

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
LiveData reports in CUIC on UCCX 11.6(1) return the error "Internal Server Error - Could not fetch report data: null". Finesse is unable to display LiveData.

Conditions:
1. Open a CUIC LiveData report (example: Voice CSQ Summary Report) in UCCX Publisher (master)
2. Restart MCVD service on UCCX Publisher and when all services are back up, periodically the error "Internal Server Error - Could not fetch report data: null" is seen.
3. Logs in MIVR/stderr.log:

PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [UCCXRTRApplication] in context with path [/realtime] threw exception
java.lang.NullPointerException
                at com.cisco.ccbu.uccx.realtime.log.RealtimeLogger.printLog(RealtimeLogger.java:12)
                at com.cisco.ccbu.uccx.realtime.RealtimeAPIFilter.doFilter(RealtimeAPIFilter.java:46)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:164)
                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
                at com.cisco.manager.impl.ManagerValve.invoke(ManagerValve.java:458)
                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:405)
                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:279)
                at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:515)
                at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:300)
                at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
                at java.util.concurrent.ThreadPoolExecutor$Worker.

Related Community Discussions

<key>CSCvi13690</key> - UCCX 11.6(1) LiveData reports have error &quot;Internal Server Error - Could not fetch report data null&quot;
When will the patch be released. I have tried the workarounds and still encounters this error message.
Latest activity: Apr 13, 2018
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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