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Cisco Bug: CSCvi13644 - CVP Courtesy Callback maximum expected wait time.

Last Modified

Jan 14, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.0(1) 11.5(1)

Description (partial)

Symptom:
CVP Courtesy Callback maximum expected wait times are documented as 90 minutes and 100 minutes.

Conditions:
CVP SRND Design Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/11_0/CCVP_BK_11366AC9_00_1101-design-guide/CCVP_BK_11366AC9_00_1101-design-guide_chapter_01101.html

-Courtesy Callback can support a default wait time of 30 minutes with an exception of maximum 90 minutes. 

Configuration Guide for Cisco Unified Customer Voice Portal 11.0(1
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp11_0/configuration/guide/CCVP_BK_CCA63467_00_cvp-configuration-guide-1101/CCVP_BK_CCA63467_00_cvp-configuration-guide-1101_chapter_01110.html

-The Courtesy callback is not supported for calls having call back time of more than 100 minutes. So, callback will be cancelled for a call back time of more than 100 minutes. You must set the session expiration timer to a maximum value (7200), to support courtesy call back with call back time more than 30 minutes (default session expiration timer set in the gateway).The following set of configuration steps are suggested to achieve the same.
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