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Cisco Bug: CSCvi13005 - AXL fails to differentiate between two unique Visual Voicemail Services

Last Modified

Feb 07, 2019

Products (6)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Unity Connection Version 11.x
  • Cisco Unified Communications Manager Version 11.5
  • Cisco Unified Communications Manager Version 11.0
  • Cisco Paging Server
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases


Description (partial)

CUCDM receives an AXL API failure response from CUCM when trying to modify a device if there are more than 1 Visual Voicemail services configured in CUCM.

[updatePhone] AXL Error [5007] [] [Item not valid: The specified URL was not found]

CUCM 11.5.1-13901-3 
CUCDM 11.5.1 SU1

2 Visual Voicemail services configured in CUCM (one for legacy devices and another for 8800 series) but with different name case sensitivity:
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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