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Cisco Bug: CSCvi12423 - J4W shows a default avatar instead of user's photo on login screen

Last Modified

Oct 19, 2018

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

11.9(2) 11.9(3)

Description (partial)

Jabber for Windows shows a default avatar instead of user's photo on the login screen.
Steps to reproduce the issue:
1. Reset Jabber
2. Log in normally. All photos are fetched successfully; small user's photo is shown near Status and Location.
3. Sign out. A default avatar is shown instead of user's photo
4. Subsequent re-logins or resets do not fix the issue

The issue is specific to an image, which is used as a photo for a user: for users with certain photos it is easily reproducible, others are not affected at all.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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