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Cisco Bug: CSCvi07999 - The selected Agent could not be updated. Supplied Domain Login Name Does Not exist" error message

Last Modified

Aug 02, 2019

Products (1)

  • Cisco Unified Contact Center Management Portal

Known Affected Releases

11.5(1) 11.6(1)

Description (partial)

Symptom:
The selected Agent could not be updated. Supplied Domain Login Name Does Not exist? error message is observed.

Error seen in GUI is "The selected Agent could not be updated. Supplied Domain Login Name Does Not exist" 
Error seen in CCMP Application logs, "Message: Supplied Domain Login Name 'user@domain.com' does not exist on the system"

Conditions:
when AD user has different display name and logon name.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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