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Cisco Bug: CSCvi07761 - Report filtering on Skill Names should only display call results from that Skill.

Last Modified

Jan 07, 2019

Products (1)

  • Cisco Unified Intelligence Center

Known Affected Releases

11.5(1) 11.6(1)

Description (partial)

Currently when you filter a report based on a Skill and an Agent has multiple skills it will return the calls from that skill and all calls for every other skill that Agent has.

Running an Agent report and trying to filter by Skill.
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