Guest

Preview Tool

Cisco Bug: CSCvh98866 - WSM service having issues after Tomcat upgrade on CVP ver 11.0(1) ES=20

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.0(1)

Description (partial)

Symptom:
after updating tomcat on your CVP product to 7.0.77 per guide:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp11_0/configuration/guide/CCVP_BK_CCA63467_00_cvp-configuration-guide-1101/CCVP_BK_CCA63467_00_cvp-configuration-guide-1101_chapter_010111.html
customer is facing issue with WSM and tomcat.

The various tomcat versions tried out by the customer. 
I had tried out 7.0.77,7.0.81,7.0.82

Conditions:
when following guide provided by vendor
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.