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Cisco Bug: CSCvh96706 - UCCX:CLI commands fail with error 'Unable to start ManagerManagerImpl' after utils uccx synctocuic

Last Modified

Nov 06, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 11.6(1)
  • Cisco Unified Contact Center Express 11.6(1)

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
Unable to run any command on CLI after running utils uccx synctocuic.

The error seen:
admin: utils uccx <command>
Unable to start ManagerManagerImpl
Command failed.

Conditions:
UCCX 11.6, with first command on node CLI run : utils uccx synctocuic

Reboot of the UCCX post this will cause CLI to be unusable on the affected node.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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