Preview Tool

Cisco Bug: CSCvh96706 - UCCX:CLI commands fail with error 'Unable to start ManagerManagerImpl' after utils uccx synctocuic

Last Modified

Nov 06, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 11.6(1)
  • Cisco Unified Contact Center Express 11.6(1)

Known Affected Releases


Description (partial)

Unable to run any command on CLI after running utils uccx synctocuic.

The error seen:
admin: utils uccx <command>
Unable to start ManagerManagerImpl
Command failed.

UCCX 11.6, with first command on node CLI run : utils uccx synctocuic

Reboot of the UCCX post this will cause CLI to be unusable on the affected node.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.