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Cisco Bug: CSCvh95799 - Request for plain language error message when the backup is running when an admin trys to install

Last Modified

Feb 20, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.0(1.21900.7)

Description (partial)

Symptom:
When attempting to upgrade UCM or install firmware to UCM, the admin may get the following error message, "The resource lock platform.api.upgrade.config is currently locked by process XXXXX (NetMessageDispatch-77). Please try again later.

Conditions:
Upgrade UCM or install a file to UCM while a backup is in progress.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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