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Cisco Bug: CSCvh93192 - CUIC 11.6 presents certificate without CA chain only for Live Gadgets in Finesse

Last Modified

Jan 16, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
CUIC 11.6 presents certificate without CA chain only for Live Gadgets in Finesse, where the same root certificate and intermediate certificate used for Finesse and CUIC. 

If we open individual CUIC or Finesse page, we could see the certificate as Valid and showing proper CA chain.

Issue is only for the LIVEDATA gadgets while accessing on Finesse. 

Note : CUIC + LiveData on the same server. 


This is because the certificate chain is shown during loading of CUIC / Finesse page
In case of live-data (livedata-cuic-server:12008), the chain is not shown. So Customer had to load the intermediate certificate also on the browser.

Conditions:
after upgrading to cuic 11.6
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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