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Cisco Bug: CSCvh92639 - cXR: "showtech_helper error: Failed to obtain exec pid" error in "show tech redundancy-group"

Last Modified

Aug 14, 2019

Products (1)

  • Cisco ASR 9000 Series Aggregation Services Routers

Known Affected Releases

6.3.2.BASE 6.4.1.BASE 6.6.3.BASE 7.0.1.BASE 7.1.1.BASE

Description (partial)

Symptom:
show tech redundancy-group output file is small and the show cli commands executed on it are giving the below errors.

Show tech extract path:  /auto/iosha-gp/sste-automation/show_tech_temp/6.4.1.33I.SIT_IMAGE/asr9k-px/showtech-rgmgr-2018-Feb-03.081404.EST
Show tech extract file with error:  /auto/iosha-gp/sste-automation/show_tech_temp/6.4.1.33I.SIT_IMAGE/asr9k-px/showtech-rgmgr-2018-Feb-03.081404.EST/system.tech


showtech_helper error: Failed to obtain exec pid
showtech_helper error: Taskmap information notavailable


Error:

++++++ show install which comp rgmgr [08:14:05.908 EST Sat Feb 03 2018] +++++++

showtech_helper error: Failed to obtain exec pid
showtech_helper error: Taskmap information notavailable
The following show command failed: show install which comp rgmgr


------ show install which comp rgmgr [08:14:05.945 EST Sat Feb 03 2018] -------



+++++++ show redundancy-group trace [08:14:05.961 EST Sat Feb 03 2018] ++++++++

showtech_helper error: Failed to obtain exec pid
showtech_helper error: Taskmap information notavailable
The following show command failed: show redundancy-group trace

Conditions:
show tech redundancy-group output file is small and the show cli commands executed on it are giving the below errors.

Show tech extract path:  /auto/iosha-gp/sste-automation/show_tech_temp/6.4.1.33I.SIT_IMAGE/asr9k-px/showtech-rgmgr-2018-Feb-03.081404.EST
Show tech extract file with error:  /auto/iosha-gp/sste-automation/show_tech_temp/6.4.1.33I.SIT_IMAGE/asr9k-px/showtech-rgmgr-2018-Feb-03.081404.EST/system.tech


showtech_helper error: Failed to obtain exec pid
showtech_helper error: Taskmap information notavailable


Error:

++++++ show install which comp rgmgr [08:14:05.908 EST Sat Feb 03 2018] +++++++

showtech_helper error: Failed to obtain exec pid
showtech_helper error: Taskmap information notavailable
The following show command failed: show install which comp rgmgr


------ show install which comp rgmgr [08:14:05.945 EST Sat Feb 03 2018] -------



+++++++ show redundancy-group trace [08:14:05.961 EST Sat Feb 03 2018] ++++++++

showtech_helper error: Failed to obtain exec pid
showtech_helper error: Taskmap information notavailable
The following show command failed: show redundancy-group trace
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