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Cisco Bug: CSCvh91460 - punt_debug.log file fails to be stored on some ASR1k/ISR4k routers

Last Modified

Jan 25, 2020

Products (138)

  • Cisco IOS
  • Cisco Catalyst 3850-32XS-E Switch
  • Cisco Catalyst 3650-8X24PD-L Switch
  • Cisco Catalyst 3850-16XS-S Switch
  • Cisco Catalyst 3850-24U-S Switch
  • Cisco Catalyst 3850-12S-E Switch
  • Cisco Catalyst 3650-8X24UQ-E Switch
  • Cisco Catalyst 3850-24P-L Switch
  • Cisco Catalyst 3650-12X48UR-L Switch
  • Cisco Catalyst 3650-48FQ-E Switch
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Known Affected Releases

Denali-16.3.5 Fuji-16.7.1

Description (partial)

punt_debug.log file which contains important data for troubleshooting punt-keepalive failures couldn't be successfully stored:

*Feb  7 17:28:34.434: %IOSXE_INFRA-4-NO_PUNT_KEEPALIVE:  Keepalive not received for 120 seconds
*Feb  7 17:28:44.435: %IOSXE_INFRA-3-PUNT_KEEPALIVE_LOG_ERR_OPEN_FILE: Failed to open file: harddisk:tracelogs/punt_debug.log.151802452

ASR1000/ISR4000 experiencing punt-keepalive failures.
The issue was observed on platforms that have a harddisk: installed but tracelogs are stored on bootflash:.
The punt_debug.log file fails to be stored due to an invalid path to the tracelogs directory.
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