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Cisco Bug: CSCvh88488 - On upgrade, PI 3.1.7 may fail to restart ncs application

Last Modified

Oct 15, 2019

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases


Description (partial)

We try to install 3.1.7 on top of PI 3.1 + DP16 and that's causing the failure issue.
MR 3.1.7 is causing application failure issue.

PI/admin# ncs status
Health Monitor is running, with an error. ( [Role] Primary [State] HA not Configured )
failed to start Prime Infrastructure on startup Health Monitor
Database server is running
FTP Service is running
TFTP Service is running
Matlab Server is running
Matlab Server Instance 1 is running
Matlab Server Instance 2 is running
Matlab Server Instance 3 is running
NMS Server is stopped.
CNS Gateway with port 11011 is down
CNS Gateway SSL with port 11012 is down
CNS Gateway with port 11013 is down
CNS Gateway SSL with port 11014 is down
Plug and Play Gateway Broker with port 61617 is down
Plug and Play Gateway config, image and resource are down on https
Plug and Play Gateway is stopped.
SAM Daemon is running ...
DA Daemon is running ...
Compliance engine is running

followed an order: PI 3.1 + DP16 + MR 3.1.7
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