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Cisco Bug: CSCvh87821 - Restarting snapshot service produces the error "end of file reached" status 500

Last Modified

Sep 14, 2019

Products (1)

  • Cisco Tetration Analytics

Known Affected Releases

2.1(1.31) 2.1(1.33) 2.2(1.34) 2.2(1.35)

Description (partial)

Issuing the command svrestart?args=snapshot (To restart the snapshot service) consistently yields the error:
 "end of file reached" status 500. 

Given the design of the service and its interaction with the GUI, this is expected. Seeking a precursor message stating this is expected behavior (And the customer can confirm the service is running with the command svstatus?args=snapshot )

Anytime we restart the snapshot service on a Tetration cluster (All versions).
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