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Cisco Bug: CSCvh87267 - Enhanced error logging for communication failure with Smart Agent

Last Modified

Nov 25, 2019

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.0(1.91000.7)

Description (partial)

Symptom:
- License authorization fails intermittently showing following:

"The last attempt to renew license authorization failed for the following reason: failed to verify signature.."

- Output of "show license status" shows following:

License Authorization:
  Status: AUTHORIZED on Jan 10 08:08:51 2018 CST
  Last Communication Attempt: FAILED on Jan 10 08:08:51 2018 CST
    Failure Reason: Failed to verify signature.
  Next Communication Attempt: Feb 8 20:09:14 2018 CST
  Communication Deadline: Apr 9 21:03:12 2018 CDT

Conditions:
Application communicating with smart agent
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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