Guest

Preview Tool

Cisco Bug: CSCvh86576 - UCCX 11.6: Disposition set to "0" in ContactQueueDetail during call Transfer from Agent to Trigger

Last Modified

Mar 11, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 11.6(1)
  • Cisco Unified Contact Center Express 11.6(1)

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
During below call transfer scenario, disposition value is set to "0" for second sequence number of the call while first one is set to handled:

- Call received on Trigger and Agent1 answers.
- Agent1 starts transfer operation to back to UCCX Trigger while caller is put on hold.
- Agent2 is selected and starts ringing while Agent1 is still on the line.
- Agent1 completes the transfer before Agent2 answers.

Conditions:
- UCCX 11.6.
- Transfer completed by Agent1 while Agent2 is still ringing.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.