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Cisco Bug: CSCvh86576 - UCCX 11.6: Disposition set to "0" in ContactQueueDetail during call Transfer from Agent to Trigger

Last Modified

Mar 11, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 11.6(1)
  • Cisco Unified Contact Center Express 11.6(1)

Known Affected Releases


Description (partial)

During below call transfer scenario, disposition value is set to "0" for second sequence number of the call while first one is set to handled:

- Call received on Trigger and Agent1 answers.
- Agent1 starts transfer operation to back to UCCX Trigger while caller is put on hold.
- Agent2 is selected and starts ringing while Agent1 is still on the line.
- Agent1 completes the transfer before Agent2 answers.

- UCCX 11.6.
- Transfer completed by Agent1 while Agent2 is still ringing.
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