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Cisco Bug: CSCvh85225 - Smart licensing(SL)Actions done soon after system bootup can cause SL to get stuck, requiring reload

Last Modified

Sep 19, 2019

Products (1)

  • Network Level Service

Known Affected Releases

Fuji-16.9.1

Description (partial)

Symptom:
Registration with CSSM is stuck in "UNREGISTERED - REGISTRATION PENDING" state if "license smart register idtoken <token> force" is issued shortly after reload. In example:

#license smart deregister
Smart Agent not registered

#
#show license status | s Registration
Registration:
  Status: UNREGISTERED - REGISTRATION PENDING
  Export-Controlled Functionality: Not Allowed
  Initial Registration: First Attempt Pending
#
[... AFTER 5 MINUTES ...]
#
#show license status | s Registration
Registration:
  Status: UNREGISTERED - REGISTRATION PENDING
  Export-Controlled Functionality: Not Allowed
  Initial Registration: First Attempt Pending
#

Registration seems pending indefinitely and only way to recover is to reload the C9300 and reattempt registration. See attachments pyats.log and console.log for more info.

Conditions:
A way to reproduce this is forcing registration right after a reload (shortly after the IOS shell got ready).
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