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Cisco Bug: CSCvh82567 - Customer: Simultaneous crashes on two different servers with 'server!ServerApp1Cmgr::process_pending

Last Modified

May 30, 2018

Products (1)

  • Cisco Meeting Server

Known Affected Releases

2.2.8

Description (partial)

Symptom:
CMS server Module 0 crashes when looking up a call/conference GUID for a message that can't be resolved.

Conditions:
This can occur as a result of a race condition/timing issue where the call/conference GUID no longer exists (due to conferences/calls being disconnected and destroyed) and an associated message item is queued up for that call/conference. So when the message is eventually processed, the look up fails and instead of gracefully handling this scenario, the CMS server crashes.
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