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Cisco Bug: CSCvh81491 - Non printable character in any agent field Openfire crashes Finesse server

Last Modified

Feb 28, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

11.0(1)

Description (partial)

Symptom:
All agents are receiving error that both Finesse servers are out of service and unable to login.

Conditions:
An XML control character is used in any field of an agent.
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Bug Details Include

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  • Status
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