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Cisco Bug: CSCvh80944 - FIPPA - Direct non-IPCC calls should not pop the call variables screen

Last Modified

Apr 07, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases


Description (partial)

An empty call variables screen shows instead of the regular caller ID and the agent does not know who is calling

1. Agents logged in to FIPPA
2. Agent receives a direct non-IPCC call on their IPCC extension
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