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Cisco Bug: CSCvh80944 - FIPPA - Direct non-IPCC calls should not pop the call variables screen

Last Modified

Apr 07, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
An empty call variables screen shows instead of the regular caller ID and the agent does not know who is calling

Conditions:
1. Agents logged in to FIPPA
2. Agent receives a direct non-IPCC call on their IPCC extension
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