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Cisco Bug: CSCvh79901 - APEX license should not be required to update MyDevices Portal

Last Modified

Sep 27, 2019

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

2.2(0.903) 2.2(0.904)

Description (partial)

Symptom:
Unable to save configuration changes on the My Devices Portal. Receiving the error "Unable to load devicePortalMyDevicesAction.do?customizationLanguage=English&command=saveMyDevices status:401".

Conditions:
Errors in the Portal debug logs (guest.log and ise-psc.log) indicated issues related to an expired Apex license causing the issue, even though only a Plus license is needed for BYOD functionality.

"./localStore/iseLocalStore.log.2018-01-22-00-00-00-750:2018-01-22 00:12:02.570 -05:00 0008389765 35029 ERROR Licensing: License Out of Compliance for more than 45 Days Services Configuration Disabled, ConfigVersionId=786, AdminIPAddress=10.0.2.124, AdminName=GCU-IT-ISE-PRI, OperationMessageText=Apex license Out of Compliance. You have limited access."
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