Guest

Preview Tool

Cisco Bug: CSCvh78741 - PI 3.2.2 Not able to Recommend CCO Image for ISR4331

Last Modified

Mar 12, 2018

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases

3.3.2

Description (partial)

Symptom:
Inventory / Device Management / Network Devices, select the device and navigate to Image.

Not able to Recommend CCO  Image for  ISR4331. Exception thrown with following for ISR4331

[Inside convertSoftwareResultToDTOList-com.cisco.ifm.swim.service.data.RecommendSoftwareResult@3e69618c]
[2018-01-09 17:25:25,235] [https-jsse-nio-443-exec-5] [service] [INFO ] - Thread Id : [474] : IFM_SWIM_INFO: [Setting error Info-PI_SWIM_20006: Could not recommend images from local repository or from cisco.com. Please manually import image (Inventory > Device Management > Software Images > Import) using  cisco.com or file option.]
[2018-01-09 17:25:25,235] [https-jsse-nio-443-exec-5] [service] [INFO ] - Thread Id : [474] : IFM_SWIM_INFO: [Resturning recommSoftImageDtoLst-com.cisco.ifm.swim.rest.dto.RecommendSoftwareImageDTOList@2dccca92]

for ISR4331 and For 3850X/S

 [470] : IFM_SWIM_DEBUG: [Running Images ::[com.cisco.ifm.swim.rest.dto.DeviceImageDTO@470a22d4]]
[2018-01-09 17:25:39,007] [https-jsse-nio-443-exec-10] [service] [ERROR] - Thread Id : [479] : IFM_SWIM_ERROR: [########## Error Occured in getImageByName Rest Call ########]
[2018-01-09 17:25:39,009] [https-jsse-nio-443-exec-10] [service] [ERROR] - IFM_SWIM_EXCEPTION: [com.cisco.ifm.swim.service.exception.IfmSwimRepositoryException: Could not find software image with [{imageName=isr4300-universalk9.03.13.04.S.154-3.S4-ext.SPA.bin}] in getSoftwareImageInfoByImageNamedParameter]

This is working for 2960X/S switches.

Conditions:
Inventory / Device Management / Network Devices, select the device and navigate to Image.

Not able to Recommend CCO  Image for  ISR4331. Exception thrown with following for ISR4331

[Inside convertSoftwareResultToDTOList-com.cisco.ifm.swim.service.data.RecommendSoftwareResult@3e69618c]
[2018-01-09 17:25:25,235] [https-jsse-nio-443-exec-5] [service] [INFO ] - Thread Id : [474] : IFM_SWIM_INFO: [Setting error Info-PI_SWIM_20006: Could not recommend images from local repository or from cisco.com. Please manually import image (Inventory > Device Management > Software Images > Import) using  cisco.com or file option.]
[2018-01-09 17:25:25,235] [https-jsse-nio-443-exec-5] [service] [INFO ] - Thread Id : [474] : IFM_SWIM_INFO: [Resturning recommSoftImageDtoLst-com.cisco.ifm.swim.rest.dto.RecommendSoftwareImageDTOList@2dccca92]

for ISR4331 and For 3850X/S

 [470] : IFM_SWIM_DEBUG: [Running Images ::[com.cisco.ifm.swim.rest.dto.DeviceImageDTO@470a22d4]]
[2018-01-09 17:25:39,007] [https-jsse-nio-443-exec-10] [service] [ERROR] - Thread Id : [479] : IFM_SWIM_ERROR: [########## Error Occured in getImageByName Rest Call ########]
[2018-01-09 17:25:39,009] [https-jsse-nio-443-exec-10] [service] [ERROR] - IFM_SWIM_EXCEPTION: [com.cisco.ifm.swim.service.exception.IfmSwimRepositoryException: Could not find software image with [{imageName=isr4300-universalk9.03.13.04.S.154-3.S4-ext.SPA.bin}] in getSoftwareImageInfoByImageNamedParameter]

This is working for 2960X/S switches.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.